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Privacy Policy | Swepzy

  • General Information
    • This Privacy Policy describes how Swepzy, operated by itworked (Tax ID: 123456789), processes personal data of users of the Application.
    • By using the Application, you agree to the processing of your personal data in accordance with this Policy.
    • The Policy complies with the General Data Protection Regulation (GDPR), Regulation (EU) 2016/679.
  • Data Controller
    • The data controller is itworked, based in Poland.
    • Contact: info@swepzy.com
  • Scope of Collected Data
    • Email address, first name, phone number, location, account type, service place details.
    • Device data (language, deviceToken) for push notifications and language handling.
    • Stripe ID and billing-related data for financial settlements.
    • Order history, job status, reviews and ratings (submitted voluntarily).
  • Purposes of Data Processing
    • Account creation and identity verification.
    • Connecting Clients and Contractors, displaying offers and locations.
    • Handling payments through Stripe, including commissions.
    • Providing support, resolving disputes, and enabling communication between users.
    • Sending transactional and service-related notifications (push, email).
  • Legal Basis
    • Art. 6(1)(b) GDPR – contract performance (e.g. enabling cleaning jobs).
    • Art. 6(1)(c) GDPR – compliance with legal obligations (e.g. invoicing).
    • Art. 6(1)(f) GDPR – legitimate interest (e.g. fraud prevention, app analytics).
    • Art. 6(1)(a) GDPR – user consent (e.g. marketing messages, email waiting list).
  • Data Retention
    • User data is stored as long as the account is active or until deletion is requested.
    • Invoices and payment records are stored for a minimum of 5 years (legal obligation).
  • Data Recipients
    • Stripe (payments and financial processing).
    • Firebase (authentication, notifications, analytics, database).
    • Cloud infrastructure partners (e.g. hosting, backups).
    • Authorized institutions, if required by law.
  • User Rights
    • Right to access your data and receive a copy.
    • Right to correct or delete your data.
    • Right to restrict or object to processing.
    • Right to data portability.
    • Right to lodge a complaint with a data protection authority.
  • Cookies
    • We use cookies for technical, analytical, and security purposes. Most are essential to ensure proper operation.
    • You can manage cookies via your browser settings.
  • Marketing and Emails
    • Marketing messages are sent only with your explicit consent (opt-in).
    • You can unsubscribe at any time via a link in the email or by contacting us.
    • Emails related to account, payments, and services are not considered marketing.
  • Data Security
    • We use appropriate technical and organizational measures to protect personal data.
    • Access to data is limited to authorized persons and systems.
  • Changes to the Policy
    • We reserve the right to update this Privacy Policy. Users will be informed in the app in advance.
    • The latest version will always be available at: /en/privacy-policy