Terms of Use | Swepzy
- General Provisions
- These Terms of Use define the rules for using the Swepzy mobile application (“Application”), operated by itworked (Tax ID: 123456789).
- Using the Application means accepting these Terms and the Privacy Policy.
- The Application connects people seeking cleaning services (“Client”) with those offering such services (“Contractor”).
- The Application operator acts as an intermediary – it does not provide cleaning services nor is a party to any agreements between users.
- The Application is available in both mobile (PWA) and browser (web) versions.
- The Operator is not responsible for the quality of services performed or for any damage caused during their execution.
- Registration and User Account
- Registration in the Application is required to use its features and is only available to adults (18+).
- Users can create an account as a Client or Contractor by providing contact details and location.
- Registration requires acceptance of the Terms and the Privacy Policy.
- The Operator may suspend or delete an account in case of a breach of the Terms.
- Users may request deletion of their account and data by contacting the Operator at info@swepzy.com.
- Platform Rules
- Clients can post cleaning offers by specifying location (map point), scope, date, and proposed rate.
- History, location, status, and details of orders are stored by the Operator to ensure application functionality and handle complaints.
- Contractors can view available jobs, accept them, and perform within the specified timeframe.
- Users have access to the history and statuses of their orders.
- After the service is completed, the Client confirms the completion.
- Payments and Fees
- All payments in the Application are handled exclusively through Stripe (Stripe Connect Express).
- Swepzy does not have access to users’ bank or card data.
- Bank details are managed through a secure Stripe panel.
- Deleting Stripe data is only possible by contacting Stripe directly.
- The Application does not store payment card data.
- Swepzy charges a commission from both parties – the amount is shown in the app before confirming the order or accepting the offer.
- Rights and Responsibilities of Users
- The Client is responsible for providing access to the property and confirming the service on time.
- The Contractor is obliged to perform the service diligently and according to the offer description.
- Users may not bypass the Application to avoid commission fees.
- Swepzy is not liable for actions, omissions, damages, delays, or non-performance of services.
- Swepzy is not a party to the agreement between the Client and the Contractor. Responsibility for quality, scope, and consequences lies solely with the Users.
- Users must not use the Application for illegal or unethical activities.
- Personal Data Protection (GDPR)
- The data controller is itworked.
- Data is processed for the purpose of providing services, billing, and communication between users.
- Users have the right to access, edit, and delete their personal data.
- Details are described in the Privacy Policy and in accordance with the GDPR (Regulation 2016/679).
- Complaints
- Complaints only apply to orders and payments processed through the Application.
- Complaints should be submitted via the Application or by email: info@swepzy.com.
- The Operator reviews complaints within 14 business days.
- The Operator does not resolve disputes between Clients and Contractors but may support clarification at its discretion.
- Changes to the Terms
- The Operator reserves the right to modify the Terms with prior notice to users.
- Changes take effect 14 days after being published in the Application.
- Governing Law
- These Terms and the use of the Application are governed by Polish law.
- All disputes shall be resolved by the competent Polish court in accordance with the Civil Code.