These Terms of Use define the rules for using the Swepzy mobile application (“Application”), operated by itworked (Tax ID: 123456789).
Using the Application means accepting these Terms and the Privacy Policy.
The Application connects people seeking cleaning services (“Client”) with those offering such services (“Contractor”).
The Application operator acts as an intermediary – it does not provide cleaning services nor is a party to any agreements between
users.
The Application is available in both mobile (PWA) and browser (web) versions.
The Operator is not responsible for the quality of services performed or for any damage caused during their execution.
Registration and User Account
Registration in the Application is required to use its features and is only available to adults (18+).
Users can create an account as a Client or Contractor by providing contact details and location.
Registration requires acceptance of the Terms and the Privacy Policy.
The Operator may suspend or delete an account in case of a breach of the Terms.
Users may request deletion of their account and data by contacting the Operator at info@swepzy.com.
Platform Rules
Clients can post cleaning offers by specifying location (map point), scope, date, and proposed rate.
History, location, status, and details of orders are stored by the Operator to ensure application functionality and handle complaints.
Contractors can view available jobs, accept them, and perform within the specified timeframe.
Users have access to the history and statuses of their orders.
After the service is completed, the Client confirms the completion.
Payments and Fees
All payments in the Application are handled exclusively through Stripe (Stripe Connect Express).
Swepzy does not have access to users’ bank or card data.
Bank details are managed through a secure Stripe panel.
Deleting Stripe data is only possible by contacting Stripe directly.
The Application does not store payment card data.
Swepzy charges a commission from both parties – the amount is shown in the app before confirming the order or accepting the offer.
Rights and Responsibilities of Users
The Client is responsible for providing access to the property and confirming the service on time.
The Contractor is obliged to perform the service diligently and according to the offer description.
Users may not bypass the Application to avoid commission fees.
Swepzy is not liable for actions, omissions, damages, delays, or non-performance of services.
Swepzy is not a party to the agreement between the Client and the Contractor. Responsibility for quality, scope, and consequences lies
solely with the Users.
Users must not use the Application for illegal or unethical activities.
Personal Data Protection (GDPR)
The data controller is itworked.
Data is processed for the purpose of providing services, billing, and communication between users.
Users have the right to access, edit, and delete their personal data.
Details are described in the Privacy Policy and in accordance with the GDPR (Regulation 2016/679).
Complaints
Complaints only apply to orders and payments processed through the Application.
Complaints should be submitted via the Application or by email: info@swepzy.com.
The Operator reviews complaints within 14 business days.
The Operator does not resolve disputes between Clients and Contractors but may support clarification at its discretion.
Changes to the Terms
The Operator reserves the right to modify the Terms with prior notice to users.
Changes take effect 14 days after being published in the Application.
Governing Law
These Terms and the use of the Application are governed by Polish law.
All disputes shall be resolved by the competent Polish court in accordance with the Civil Code.
